We aim to provide excellent service, but if something has gone wrong we want to hear about it so we can put it right.
1. Contact us
Please send your complaint in writing to our Licensee, including your name, contact details, the property involved and what happened.
Parnell Partners Real Estate
44 Bantry Bay Road, Frenchs Forest NSW 2086
Phone: (02) 9452 5100
Email: mail@parnellpartners.com.au
ABN: 46 431 985 662
2. What we will do
- Acknowledge your complaint within 2 business days
- Look into it fairly and confidentially
- Give you a response, usually within 14 days
3. If you are not satisfied
If we can't resolve your complaint, you can contact NSW Fair Trading at fairtrading.nsw.gov.au or on 13 32 20. Privacy complaints can be referred to the Office of the Australian Information Commissioner at oaic.gov.au.