Parnell Partners Real Estate ("we", "us", "our") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
Depending on how you deal with us, we may collect:
- Your name, phone number, email and postal address
- Details you give us in enquiry, appraisal and callback forms on this website
- Details recorded when you attend an open home or inspection
- Information about properties you own, wish to sell, buy, lease or rent
- Tenancy applications, including identification, employment, income and rental history
- Records of sales, leases and property management with us
- Website usage data such as pages visited, device and browser type
Why we collect it
- To respond to your enquiries and provide appraisals
- To sell, lease and manage property on behalf of our clients
- To assess tenancy applications and manage tenancies
- To meet our obligations under the Property and Stock Agents Act 2002 (NSW), the Residential Tenancies Act 2010 (NSW) and other laws
- To tell you about properties, market updates and our services (you can opt out at any time)
- To improve our website and services
Who we share it with
We only share your information where needed for these purposes, which may include:
- Vendors, landlords and their legal representatives
- Property portals such as realestate.com.au and Domain
- Tenancy databases, referees and identity verification services
- Our software and service providers (such as our property management, CRM and email providers)
- Tradespeople, photographers, stylists and other contractors working on a property
- Government bodies, NSW Fair Trading, courts or tribunals where required by law
We do not sell your personal information.
Overseas storage
Some of our service providers may store data on servers outside Australia. Where this happens we take reasonable steps to make sure your information is protected to a standard consistent with the APPs.
Marketing
We may contact you about properties or services that may interest you. Every marketing email or SMS includes a way to unsubscribe, or you can contact us to opt out.
Cookies and website analytics
Our website uses cookies and similar technology to understand how visitors use the site. This information does not usually identify you. You can disable cookies in your browser settings.
Keeping your information secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. When we no longer need it, and are not required by law to keep it, we destroy or de-identify it.
Accessing and correcting your information
You can ask to see or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually 30 days.
Complaints
If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Parnell Partners Real Estate
44 Bantry Bay Road, Frenchs Forest NSW 2086
Phone: (02) 9452 5100
Email: mail@parnellpartners.com.au
ABN: 46 431 985 662